The service excellence and innovation model : lessons from IKEA and other service frontiers
Bo Edvardsson and Bo Enquist
| Year of publication: |
2011
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|---|---|
| Authors: | Edvardsson, Bo ; Enquist, Bo |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 22.2011, 5, p. 535-551
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| Subject: | IKEA of Sweden <Älmhult> | Starbucks Coffee Company | Hennes & Mauritz | Body Shop International <Littlehampton> | Corporate Social Responsibility | Corporate social responsibility | Innovationsmanagement | Innovation management | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Betriebliche Wertschöpfung | Value creation | Geschäftsmodell | Business model |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009243166