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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Petnji Yaya, Luc Honore"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
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Kundenzufriedenheit
Sozialer Indikator
Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistungsqualität
2
Electronic Banking
2
Electronic banking
2
Relationship marketing
2
Service quality
2
customer loyalty
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customer satisfaction
2
Beschwerdemanagement
1
Complaint management
1
Consumer behaviour
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Customer service
1
E-commerce
1
Electronic Commerce
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Ethiopia
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ISO 9001
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Konsumentenverhalten
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Kundenservice
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Quality management
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Qualitätsmanagement
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Standardisierung
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Standardization
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electronic service quality
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electronic service recovery
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online banking
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perceived value
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service recovery
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Petnji Yaya, Luc Honore
Dahlgaard, Jens Jörn
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Yang, Ching-chow
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Baković, Tomislav
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Chen, Kuen-Suan
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Dahlgaard-Park, Su Mi
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Dužević, Ines
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Marimon, Frederic
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Santouridis, Ilias
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Casadesús, Martí
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Chang, Hsin Hsin
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
2
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
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