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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Qualitätsmanagement"
~type_genre:"Case study"
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Qualitätsmanagement
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsqualität
3
Quality management
3
Service quality
3
Taiwan
3
Impact assessment
2
Wirkungsanalyse
2
Airline
1
Arbeitsvermittlung
1
Arbeitszufriedenheit
1
Bank
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Beziehungsmarketing
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China
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E-Learning
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E-learning
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Einführung
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Employee retention
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Employment office
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Fluggesellschaft
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Großbritannien
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Implementation
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Job satisfaction
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Mitarbeiterbindung
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Neural networks
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Neuronale Netze
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Nordeuropa
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Northern Europe
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Productivity
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Produktivität
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Broncano Santiago, Gutierrez
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Callejo Miguel, Blanco
1
Chang, Tsun-jin
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Hung, Kuei-chung
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Kuo, Tsuang
1
Lin, Ming-yuan
1
Pummalainen, Kaisu
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Sandström, Jaana
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
Berichte zum Generic-Management
1
Europäische Hochschulschriften / 5
1
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
1
International journal of management & enterprise development : IJMED
1
International journal of productivity and quality management : IJPQM
1
Kommentar / Qualität, Dienstleistungen, Management
1
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
1
Research journal of business management
1
The TQM journal : the international review of organizational improvement
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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The power of TQM : analysis of its effects on profitability, productivity and customer satisfaction
Tanninen, Kati
;
Pummalainen, Kaisu
;
Sandström, Jaana
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 171-184
Persistent link: https://www.econbiz.de/10003957183
Saved in:
2
Application of the total quality management approach in a Spanish retailer : the case of Mercadona
Callejo Miguel, Blanco
;
Broncano Santiago, Gutierrez
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1365-1381
Persistent link: https://www.econbiz.de/10008824952
Saved in:
3
Employees' perspective on the effectiveness of ISO 9000 certification : a Total Quality Management framework
Kuo, Tsuang
;
Chang, Tsun-jin
;
Hung, Kuei-chung
;
Lin, …
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1321-1335
Persistent link: https://www.econbiz.de/10003925349
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