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~isPartOf:"Tourism management : research, policies, practice"
~subject:"Dienstleistungsqualität"
~subject:"Product quality"
~subject:"School"
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Dienstleistungsqualität
Product quality
School
Service quality
115
Customer satisfaction
62
Kundenzufriedenheit
62
Hotel industry
39
Hotellerie
39
Consumer behaviour
30
Konsumentenverhalten
30
Beziehungsmarketing
29
Relationship marketing
29
Holiday behaviour
21
Urlaubsverhalten
21
Tourism
17
Tourismus
16
Hospital
11
Krankenhaus
11
Tourism industry
11
Tourismuswirtschaft
11
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9
Tourismusberufe
9
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Arbeitsverhalten
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Customer service
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Fluggesellschaft
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Gastgewerbe
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Hospitality industry
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Kundenservice
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Passagierluftverkehr
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Taiwan
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Viral marketing
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Virales Marketing
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Work behaviour
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Führungsstil
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Leadership style
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Performance measurement
7
Performance-Messung
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Quality management
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International tourism
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Internationaler Tourismus
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115
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3
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115
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Lee, Jin-soo
4
Ling, Qian
4
Lin, Meizhen
3
Su, LuJun
3
Wu, Xiaoyi
3
Cai, Ruiying
2
Dhar, Rajib Lochan
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Gao, Baojun
2
Ghazali Musa
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Han, Heesup
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Hitchcock, Michael
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Kim, Woo Gon
2
Koritos, Christos
2
Lai, Ivan K. W.
2
Nicolau, Juan Luis
2
Radojevic, Tijana
2
Sedigheh Moghavvemi
2
Stanic, Nenad
2
Stanisic, Nemanja
2
Swanson, Scott R.
2
Wang, Lu
2
Abrate, Graziano
1
Ai, Chi-Han
1
Akamavi, Raphaël K.
1
Albayrak, Tahir
1
Ali, Faizan
1
Alonso-Almeida, María del Mar
1
Alén, Elisa
1
Baek, Seunghee
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Bask, Anu
1
Beattie, Jane M.
1
Bech Serrat, Joseph Maria
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Benítez, Juan Manuel
1
Berenguer Contrí, Gloria
1
Bernardo, Merce
1
Borec, Andreja
1
Bose, Indranil
1
Boukis, Achilleas
1
Bradley, Graham L.
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Bradley, Gregory T.
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Tourism management : research, policies, practice
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
115
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71
Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel
Pan, Frank C.
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 84-91
Persistent link: https://www.econbiz.de/10010485571
Saved in:
72
Prioritisation of the hotel attributes according to their influence on satisfaction : a comparison of two techniques
Albayrak, Tahir
;
Caber, Meltem
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 43-50
Persistent link: https://www.econbiz.de/10010485579
Saved in:
73
Customer retention in the medical tourism industry : impact of quality, satisfaction, trust and price resonableness
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 20-29
Persistent link: https://www.econbiz.de/10010485589
Saved in:
74
Key determinants of passenger loyalty in the low-cost airline business
Akamavi, Raphaël K.
;
Mohamed, Elsayed
;
Pellmann, Katharina
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 528-545
Persistent link: https://www.econbiz.de/10010486200
Saved in:
75
Service quality and the training of employees : the mediating role of organizational commitment
Dhar, Rajib Lochan
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 419-430
Persistent link: https://www.econbiz.de/10010486210
Saved in:
76
Motivation of travel agents' customer service behavior and organizational citizenship behavior : the role of leader-member exchange and internal marketing orientation
Chow, Cheris W. C.
;
Lai, Jennifer Y. M.
;
Loi, Raymond
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 362-369
Persistent link: https://www.econbiz.de/10010508380
Saved in:
77
Importance-performance analysis in tourism : a framework for researchers
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 242-267
Persistent link: https://www.econbiz.de/10010508394
Saved in:
78
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing
;
Yu, Yan
;
Law, Chun Hung Roberts
;
Fong, …
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
Saved in:
79
Are stars a good indicator of hotel quality? : assymetric information and regulatory heterogeneity in Spain
Núñez-Serrano, Juan A.
;
Turrión Sánchez, Jaime
; …
- In:
Tourism management : research, policies, practice
42
(
2014
),
pp. 77-87
Persistent link: https://www.econbiz.de/10010354150
Saved in:
80
Improving importance-performance analysis : the role of the zone of tolerance and competitor performance : the case of Taiwan's hot spring hotels
Chen, Kuan-yu
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 260-272
Persistent link: https://www.econbiz.de/10010227011
Saved in:
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