Key determinants of passenger loyalty in the low-cost airline business
Year of publication: |
2015
|
---|---|
Authors: | Akamavi, Raphaël K. ; Mohamed, Elsayed ; Pellmann, Katharina ; Xu, Yue |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 46.2015, p. 528-545
|
Subject: | Low-cost airline business model | Disruptive innovation-led price | Service employee self-efficacy | Service recovery | Passenger satisfaction | Passenger trust | Passenger loyalty | Fluggesellschaft | Airline | Niedrigpreisstrategie | Low-cost strategy | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Geschäftsmodell | Business model | Passagierluftverkehr | Air passenger transport | Kundenzufriedenheit | Customer satisfaction |
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