//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
~subject:"Service industry"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer participation"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Marketingmanagement
Service industry
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Relationship marketing
2
Service quality
2
Beschwerdemanagement
1
Betriebliche Wertschöpfung
1
Brand equity
1
Brand image
1
Brand management
1
Cognition
1
Cognitive reappraisal
1
Complaint management
1
Customer integration
1
Customer participation
1
Customer participation in service recovery
1
Customer perception
1
Customer service
1
Customer value
1
Emotion
1
Ethiopia
1
Group service failure
1
Hotel industry
1
Hotellerie
1
Hotels
1
Kognition
1
Kundenintegration
1
Kundenservice
1
Kundenwert
1
Markenführung
1
Markenimage
1
Marketing management
1
Perceived inappropriateness of collective emotion
1
Perceived value
1
Protective face orientation
1
Relationship norms
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Berenguer Contrí, Gloria
1
Cai, Ruiying
1
González-Mansilla, Óscar
1
Liu, Juan
1
Serra-Cantallops, Antoni
1
Xu, Xing'an
1
Published in...
All
Tourism management : research, policies, practice
Journal of business research : JBR
7
Journal of retailing and consumer services
7
The journal of services marketing
6
Journal of service research : JSR
4
The service industries journal
4
Journal of service management
3
Journal of service research
3
Journal of service theory and practice
3
Service business
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Marketing letters : a journal of research in marketing
2
Asia Pacific business review
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Economies : open access journal
1
European journal of marketing
1
European management journal
1
Industry and innovation
1
International journal of bank marketing
1
International journal of business information systems : IJBIS
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of emerging markets
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
Inventi impact: retailing & consumer services
1
Journal of business ethics : JOBE
1
Journal of business market management : JBM
1
Journal of economic development
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing
1
Journal of marketing research
1
Journal of promotion management : innovations in planning and applied research
1
Journal of the Academy of Marketing Science
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
2
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->