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~language:"bos"
~language:"bul"
~language:"deu"
~language:"eng"
~language:"spa"
~person:"Mattila, Anna S."
~source:"econis"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
~type_genre:"Bibliografie"
~type_genre:"Bibliographie enthalten"
~type_genre:"Conference paper"
~type_genre:"Konferenzbeitrag"
~type_genre:"Ratgeber"
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Consumer behaviour
98
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98
Dienstleistungsqualität
38
Service quality
38
Beziehungsmarketing
37
Relationship marketing
37
Customer satisfaction
36
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36
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Mattila, Anna S.
Wittenberg, Erich
778
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587
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494
Nijkamp, Peter
460
Bahmani-Oskooee, Mohsen
458
Gil-Alaña, Luis A.
362
Cheng, T. C. E.
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Audretsch, David B.
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Hassan, M. Kabir
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Apergēs, Nikolaos
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Wright, Mike
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Belke, Ansgar
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Schiereck, Dirk
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316
Narayan, Paresh Kumar
311
Tiwari, Aviral Kumar
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Kraus, Sascha
310
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Lien, Da-hsiang Donald
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Michelsen, Claus
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Chan, Kam C.
263
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International journal of hospitality management
49
Journal of business research : JBR
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
The journal of services marketing
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Cornell hospitality quarterly : CQ
8
International journal of contemporary hospitality management
7
The Cornell hospitality quarterly
7
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6
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Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
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Services marketing quarterly
2
Tourism economics : the business and finance of tourism and recreation
2
Tourism management : research, policies, practice
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Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
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European journal of marketing
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International journal of internet marketing and advertising : IJIMA
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International journal of retail & distribution management
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The journal of product & brand management
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The real estate finance journal
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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ECONIS (ZBW)
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111
Wearable technology in service delivery processes : the gender-moderated technology objectification effect
Wu, Luorong
;
Fan, Alei
;
Mattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011413934
Saved in:
112
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
113
Do affluent customers care when luxury brands go mass? : the role of product type and status seeking on luxury brand attitude
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 526-543
Persistent link: https://www.econbiz.de/10010387392
Saved in:
114
The effects of promotion framing on consumers' price perceptions : the moderating role of a personal sense of power
Choi, Choongbeom
;
Mattila, Anna S.
- In:
Journal of service management
25
(
2014
)
1
,
pp. 149-160
Persistent link: https://www.econbiz.de/10010260073
Saved in:
115
A grounded theory approach to developing a career change model in hospitality
McGinley, Sean
;
O'Neill, John
;
Damaske, Sarah
;
Mattila, …
- In:
International journal of hospitality management
38
(
2014
),
pp. 89-98
Persistent link: https://www.econbiz.de/10010364567
Saved in:
116
The impact of gender and prepurchase mood on consumer guilt after a travel purchase
Hanks, Lydia
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 625-637
Persistent link: https://www.econbiz.de/10010400548
Saved in:
117
Improving consumer satisfaction in green hotels : the roles of perceived warmth, perceived competence, and CSR motive
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
42
(
2014
),
pp. 20-31
Persistent link: https://www.econbiz.de/10010410812
Saved in:
118
Territoriality revisited : other customer's perspective
Wu, Luorong
;
Mattila, Anna S.
;
Han, Juyeon
- In:
International journal of hospitality management
38
(
2014
),
pp. 48-56
Persistent link: https://www.econbiz.de/10010364586
Saved in:
119
Corporate volunteering programs and conumer perceptions : a information processing perspective
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 572-578
Persistent link: https://www.econbiz.de/10010231168
Saved in:
120
Does a surprise strategy need words? : the effect of explanations for a surprise strategy on customer delight and expectations
Kim, Kyungmin
;
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
Saved in:
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