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~language:"eng"
~language:"fra"
~person:"De Bandt, Jacques"
~person:"Prybutok, Victor R."
~type_genre:"Article in journal"
~type_genre:"Conference proceedings"
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Information services
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De Bandt, Jacques
Prybutok, Victor R.
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Revue d'économie industrielle
2
International journal of services and standards
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Quality management journal : QMJ
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ECONIS (ZBW)
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Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10008938344
Saved in:
2
SERVCESS : a parsimonious instrument to measure service quality and information system success
Landrum, Hollis
- In:
Quality management journal : QMJ
15
(
2008
)
3
,
pp. 17-25
Persistent link: https://www.econbiz.de/10003783784
Saved in:
3
Les marchés de services informationnels : quelles garanties pour le client, consommateur ou partenaire?
De Bandt, Jacques
- In:
Revue d'économie industrielle
(
1998
)
4
,
pp. 61-84
Persistent link: https://www.econbiz.de/10001465945
Saved in:
4
La dynamique industrielle par les services informationnels
De Bandt, Jacques
- In:
Revue d'économie industrielle
(
1996
),
pp. 73-86
Persistent link: https://www.econbiz.de/10001216848
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