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~language:"eng"
~language:"hun"
~language:"zho"
~person:"Gremler, Dwayne D."
~subject:"Bibliometrics"
~subject:"Services"
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Bibliometrics
Services
Dienstleistung
9
Dienstleistungsmarketing
5
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5
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5
Beziehungsmarketing
4
Relationship marketing
4
Bibliometrie
2
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1985-2008
1
Competitive advantage
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Customer satisfaction
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Dienstleistungsqualität
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Emotion
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Erkenntnistheorie
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Friseurhandwerk
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Garantie
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Journal
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Journal of Service Research
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Kundenzufriedenheit
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Occupational qualification
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Ontologie
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Ontology
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Service quality
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Service workers
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Theorie
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Theory
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Warranty
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Wettbewerbsvorteil
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bibliometric analysis
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citations
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thematic evolution
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Gremler, Dwayne D.
Edvardsson, Bo
25
Witell, Lars
19
Gustafsson, Anders
17
Kowalkowski, Christian
16
Görg, Holger
14
Gallouj, Fai͏̈z
12
Miles, Ian D.
12
Vargo, Stephen L.
12
Grönroos, Christian
11
Kristensson, Per
11
Polese, Francesco
11
Rubalcaba-Bermejo, Luis
11
Amiti, Mary
10
Crinò, Rosario
10
Gebauer, Heiko
10
Stauss, Bernd
10
Tronvoll, Bård
10
Hipp, Christiane
9
Jaakkola, Elina
9
Kindström, Daniel
9
Lusch, Robert F.
9
Maglio, Paul P.
9
Markusen, James R.
9
Patrício, Lia
9
Spohrer, James C.
9
Brown, Stephen Walter
8
Geishecker, Ingo
8
Helkkula, Anu
8
Hempell, Thomas
8
Paluch, Stefanie
8
Parasuraman, A.
8
Strandvik, Tore
8
Berry, Leonard L.
7
Bouwman, Harry
7
Carrubbo, Luca
7
Gemmell, Norman
7
Hoekman, Bernard M.
7
Ostrom, Amy L.
7
Voss, Christopher A.
7
Wirtz, Jochen
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Journal of service management
2
Journal of service research
1
Journal of service research : JSR
1
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ECONIS (ZBW)
4
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1
Mapping of Journal of Service Research Themes : a 22-year review : editorial
Donthu, Naveen
;
Gremler, Dwayne D.
;
Kumar, Satish
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 187-193
Persistent link: https://www.econbiz.de/10013268006
Saved in:
2
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
3
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
4
Twenty years of service guarantee research : a synthesis
Hogreve, Jens
;
Gremler, Dwayne D.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10003853538
Saved in:
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