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~language:"eng"
~language:"hun"
~language:"zho"
~person:"Lim, Chiehyeon"
~person:"Merdin-Uygur, Ezgi"
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Dienstleistungssektor
4
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Services
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Business process management
2
Product design
2
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Experience Design Board
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Service blueprint (SB)
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Lim, Chiehyeon
Merdin-Uygur, Ezgi
Edvardsson, Bo
24
Görg, Holger
24
Mukherjee, Arpita
18
Bitner, Mary Jo
17
Gustafsson, Anders
17
Serafica, Ramonette B.
17
Witell, Lars
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Grönroos, Christian
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Mattoo, Aaditya
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Zeithaml, Valarie A.
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Gallouj, Fai͏̈z
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Vargo, Stephen L.
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Hoekman, Bernard M.
13
Rubalcaba-Bermejo, Luis
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Kowalkowski, Christian
12
Miles, Ian D.
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Bruhn, Manfred
11
Lusch, Robert F.
11
Polese, Francesco
11
Tronvoll, Bård
11
Amiti, Mary
10
Crinò, Rosario
10
Debaere, Peter
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Kristensson, Per
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Parasuraman, A.
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Maglio, Paul P.
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Markusen, James R.
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Journal of retailing and consumer services
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Service business
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ECONIS (ZBW)
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1
Consumers and service robots : power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi
;
Ozturkcan, Selcen
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014240288
Saved in:
2
Development of a service blueprint for the online-to-offline integration in service
Ryu, Do-Hyeon
;
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012238381
Saved in:
3
Multi-factor service design: identification and consideration of multiple factors of the service in its design process
Lim, Chiehyeon
;
Kim, Ki-Hun
;
Kim, Min-Jun
;
Kim, Kwang-Jae
- In:
Service business
13
(
2019
)
1
,
pp. 51-74
Persistent link: https://www.econbiz.de/10011965824
Saved in:
4
Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
Saved in:
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