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~language:"eng"
~language:"pol"
~person:"Cheng, T. C. E."
~type_genre:"Article in journal"
~type_genre:"Hochschulschrift"
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Search: subject:"Dienstleistungssektor"
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Dienstleistungssektor
8
Service industry
8
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
2
Continuous improvement
2
Customer satisfaction
2
Firm performance
2
Hong Kong
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Hongkong
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Corporate culture
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Dienstleistung
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E-commerce
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Employee creativity
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Employee retention
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High-contact service industries
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Cheng, T. C. E.
Gallouj, Fai͏̈z
16
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
15
Witell, Lars
14
Edvardsson, Bo
11
Gebauer, Heiko
11
Gustafsson, Anders
11
Kindström, Daniel
11
McColl-Kennedy, Janet R.
11
Djellal, Faridah
10
O'Cass, Aron
10
Savona, Maria
10
Evangelista, Rinaldo
9
Raddats, Chris
9
Rahman, Zillur
9
Williams, Colin C.
9
Wirtz, Jochen
9
Wyszkowska-Kuna, Joanna
9
Huang, Ming-Hui
8
Meliciani, Valentina
8
Miles, Ian D.
8
Stare, Metka
8
Talib, Faisal
8
Altinay, Levent
7
Brady, Michael K.
7
Daniels, Peter W.
7
Fu, Na
7
Jaakkola, Elina
7
Kohtamäki, Marko
7
Morikawa, Masayuki
7
Sok, Phyra
7
Subramony, Mahesh
7
Wünderlich, Nancy V.
7
Ark, Bart van
6
Bosak, Janine
6
Coffey, William J.
6
Gallego, Jorge
6
Gill, Amarjit
6
Hoekman, Bernard M.
6
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International journal of production economics
4
European journal of operational research : EJOR
1
IEEE transactions on engineering management : EM
1
Journal of operations management
1
Transportation research / E : an international journal
1
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ECONIS (ZBW)
8
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1
Offline supplementary service strategies for the online marketplace : third-party service or marketplace service?
Zheng, Zhijun
;
Li, Gang
;
Cheng, T. C. E.
;
Wu, Feng
- In:
Transportation research / E : an international journal
164
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013366781
Saved in:
2
Overcoming the service paradox by leveraging organizational design and cultural factors : a combined configuration and contingency approach
Yan, Kaining
;
Cheng, T. C. E.
;
Li, Gang
;
Wei, Zelong
- In:
IEEE transactions on engineering management : EM
68
(
2021
)
2
,
pp. 498-512
Persistent link: https://www.econbiz.de/10012542804
Saved in:
3
Continuous improvement competence, employee creativity, and new service development performance : a frontline employee perspective
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
171
(
2016
),
pp. 275-288
Persistent link: https://www.econbiz.de/10011437383
Saved in:
4
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
5
Make-or-buy service capacity decision in a supply chain providing after-sales service
Li, Gang
;
Huang, Feng Feng
;
Cheng, T. C. E.
;
Zheng, Quan
; …
- In:
European journal of operational research : EJOR
239
(
2014
)
2
,
pp. 377-388
Persistent link: https://www.econbiz.de/10010407880
Saved in:
6
The relationships among leadership, goal orientation, and service quality in high-contact service industries : an empirical study
Yee, Rachel W. Y.
;
Lee, Peter K. C.
;
Yeung, Andy C. L.
; …
- In:
International journal of production economics
141
(
2013
)
2
,
pp. 452-464
Persistent link: https://www.econbiz.de/10009728463
Saved in:
7
An empirical study of employee loyalty, service quality and firm performance in the service industry
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
International journal of production economics
124
(
2010
)
1
,
pp. 109-120
Persistent link: https://www.econbiz.de/10003966973
Saved in:
8
The impact of employee satisfaction on quality and profitability in high-contact service industries
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
;
Cheng, T. C. E.
- In:
Journal of operations management
26
(
2008
)
5
,
pp. 651-668
Persistent link: https://www.econbiz.de/10003766808
Saved in:
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