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~language:"eng"
~language:"por"
~person:"Moon, Tae Won"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Emotion
11
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5
Job satisfaction
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Relationship marketing
4
Work behaviour
4
Consumer behaviour
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Emotional exhaustion
3
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Moon, Tae Won
Han, Heesup
7
Ahn, Jiseon
5
Babin, Barry J.
5
Barnes, Donald C.
5
Folse, Judith Anne Garretson
5
Hur, Won-Moo
5
Qu, Hailin
5
Alnawas, Ibrahim
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Back, Ki-Joon
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Bock, Dora E.
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Cai, Ruiying
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Hussain, Khalid
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Junaid, Muhammad
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Ribeiro, Manuel Alector
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Sarkar, Abhigyan
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Vlachos, Pavlos A.
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Woosnam, Kyle Maurice
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Ahuvia, Aaron
3
Ashkanasy, Neal M.
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Bagozzi, Richard P.
3
Bajpai, Naval
3
Chebat, Jean-Charles
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Chen, Annie Huiling
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Fetscherin, Marc
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Garg, Ruchi
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Groth, Markus
3
Gustafsson, Anders
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Hanks, Lydia
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Hou, Fujun
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Hussein, Ananda Sabil
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Härtel, Charmine E. J.
3
Iglesias, Oriol
3
Kataria, Aarti
3
Kemp, Elyria
3
Kidwell, Blair
3
Kim, Taegoo
3
Kulshreshtha, Kushagra
3
Lee, Choong-Ki
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Journal of service theory and practice : JSTP
1
Service business
1
The journal of asset management
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
Saved in:
2
When does customer CSR perception lead to customer extra-role behaviors? : the roles of customer spirituality and emotional brand attachment
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Hanna
- In:
The journal of asset management
27
(
2020
)
4
,
pp. 421-437
Persistent link: https://www.econbiz.de/10012298813
Saved in:
3
The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo
;
Moon, Tae Won
;
Han, Su-Jin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
Saved in:
4
The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Hur, Won-moo
;
Park, Sang Il
;
Moon, Tae Won
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10010391434
Saved in:
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