//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
~person:"Abney, Alexandra K."
~person:"Collier, Joel E."
~subject:"Adaptability"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Returns management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Adaptability
Customer service
8
Kundenservice
8
Customer satisfaction
7
Kundenzufriedenheit
7
Beziehungsmarketing
6
Relationship marketing
6
Dienstleistungsqualität
4
Service quality
4
Consumer behaviour
3
Customer delight
3
Konsumentenverhalten
3
Beschwerdemanagement
2
Complaint management
2
Dienstleistung
2
Dienstleistungssektor
2
Emotion
2
Service industry
2
Service recovery
2
Services
2
Adaptiveness
1
Arbeitspsychologie
1
Betriebliche Wertschöpfung
1
Broaden-and-build theory
1
Co-creation
1
Customer integration
1
Customer value
1
Customer waiting
1
Deaf
1
Effort
1
Einzelhandel
1
Empathy
1
Event marketing
1
Event-Marketing
1
Feedback
1
Frontline employees
1
Idiosyncratic service experience
1
Kundenintegration
1
Kundenwert
1
Leistungsmotivation
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
Author
All
Abney, Alexandra K.
Collier, Joel E.
Barnes, Donald C.
1
Itani, Omar S.
1
Jaramillo, Fernando
1
Paesbrugghe, Bert
1
Pelletier, Mark J.
1
more ...
less ...
Published in...
All
Journal of business research : JBR
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->