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~language:"eng"
~person:"Alter, Steven"
~person:"Chen, Jing"
~subject:"Theory"
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of the Operational Research Society : OR
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Offering a downgraded service to enhance profit?
Li, Shaorui
;
Chen, Jing
;
Chen, Bintong
- In:
Journal of the Operational Research Society : OR
67
(
2016
)
2
,
pp. 302-311
Persistent link: https://www.econbiz.de/10011516503
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2
Service systems and service-dominant logic : partners or distant cousins?
Alter, Steven
- In:
Journal of relationship marketing : innovations & …
9
(
2010
)
2
,
pp. 98-115
Persistent link: https://www.econbiz.de/10003994886
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