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~language:"eng"
~person:"Bolton, Ruth N."
~subject:"Context"
~subject:"E-commerce"
~subject:"Kundenservice"
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Dienstleistungsqualität
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Service quality
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7
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7
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Bolton, Ruth N.
Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
8
McColl-Kennedy, Janet R.
7
Miao, Li
6
Söderlund, Magnus
6
Ba, Sulin
5
Edvardsson, Bo
5
Kalia, Prateek
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Larivière, Bart
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Lyu, Yijing
5
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5
Riel, Allard C. R. van
5
Román, Sergio
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5
Wirtz, Jochen
5
Bressolles, Grégory
4
Brun, Isabelle
4
Collier, Joel E.
4
Ellinger, Alexander E.
4
Grégoire, Yany
4
Halperin, Basil
4
Hammerschmidt, Maik
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Ho, Benjamin
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Hüttel, Björn Armin
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Law, Chun Hung Roberts
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List, John A.
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Journal of retailing
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Journal of service management
1
Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
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