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~language:"eng"
~person:"Collier, Joel E."
~subject:"Adaptability"
~subject:"Dienstleistung"
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Adaptability
Dienstleistung
Customer satisfaction
6
Customer service
6
Kundenservice
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Kundenzufriedenheit
6
Beziehungsmarketing
5
Relationship marketing
5
Consumer behaviour
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Customer delight
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Arbeitspsychologie
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Broaden-and-build theory
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Complaint management
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Frontline employees
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Idiosyncratic service experience
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Collier, Joel E.
Wirtz, Jochen
4
Gustafsson, Anders
3
Paluch, Stefanie
3
Abney, Alexandra K.
2
Barnes, Donald C.
2
Chase, Richard B.
2
Guo, Liang
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Kleinaltenkamp, Michael
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Kunz, Werner H.
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McColl-Kennedy, Janet R.
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Pitardi, Valentina
2
Schepers, Jeroen
2
Sousa, Rui
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Vredenburg, Jessica
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Xie, Lishan
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Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Al-Ababneh, Mukhles M.
1
Al-Badarneh, Mohammad B.
1
Al-Sabi, Samer M.
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Albrecht, Arne Keno
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Ali, Ahsan
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Alkire, Linda
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Journal of business research : JBR
1
Journal of service research : JSR
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ECONIS (ZBW)
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Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
2
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
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