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~language:"eng"
~subject:"Customer satisfaction"
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Customer satisfaction
Sales behaviour
129
Verkaufsverhalten
129
Salespeople
42
Verkaufspersonal
42
USA
22
United States
22
Consumer behaviour
20
Konsumentenverhalten
20
Selling
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Verkauf
15
Beziehungsmarketing
14
Relationship marketing
14
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10
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Game theory
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Pricing strategy
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Retail chain
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Spieltheorie
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Success factor
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Anthony, Christina I.
1
Arndt, Aaron D.
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Barksdale, Hiram C.
1
Cowley, Elizabeth
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Dahl, Darren W.
1
Evanschitzky, Heiner
1
Goh, Jin X.
1
Hall, Judith A.
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Hamwi, G. Alexander
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Hwang, Jinsoo
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Hyun, Sunghyup Sean
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Johnson, Julie T.
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Karande, Kiran
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Kim, Samuel Seongseop
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Prykop, Catja
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Rothbard, Nancy P.
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Rutherford, Brian N.
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Sharma, Arun
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Stockton, William
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Tao, Kungpo
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Verghis, Phil
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Academy of Management journal : AMJ
1
European journal of marketing : EJM
1
International journal of hospitality management
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Journal of marketing theory and practice
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Psychology & marketing
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1
Discordant vs. harmonious selves : the effects of identity conflict and enhancement on sales performance in employee-customer interactions
Ramarajan, Lakshmi
;
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
60
(
2017
)
6
,
pp. 2208-2238
Persistent link: https://www.econbiz.de/10011793712
Saved in:
2
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
3
It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.
;
Verghis, Phil
;
Stockton, William
;
Goh, …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
Saved in:
4
Should the devil sell Prada? : retail rejection increases aspiring consumers' desire for the brand
Ward, Morgan K.
;
Dahl, Darren W.
- In:
Journal of consumer research : JCR ; an …
41
(
2014/15
)
3
,
pp. 590-609
Persistent link: https://www.econbiz.de/10010473431
Saved in:
5
Ideal versus actual number of sales calls : an application of disconfirmation theory
Hamwi, G. Alexander
;
Rutherford, Brian N.
;
Barksdale, …
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
3
,
pp. 307-318
Persistent link: https://www.econbiz.de/10009776491
Saved in:
6
The role of server-patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants : the moderating roles of marital status...
Hwang, Jinsoo
;
Kim, Samuel Seongseop
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
33
(
2013
),
pp. 64-75
Persistent link: https://www.econbiz.de/10009746514
Saved in:
7
The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner
;
Sharma, Arun
;
Prykop, Catja
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
Saved in:
8
The labor of lies : how lying for material rewards polarizes consumers' outcome satisfaction
Anthony, Christina I.
;
Cowley, Elizabeth
- In:
Journal of consumer research : JCR ; an …
39
(
2012/13
)
3
,
pp. 478-492
Persistent link: https://www.econbiz.de/10009658072
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