The role of server-patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants : the moderating roles of marital status and educational level
Year of publication: |
2013
|
---|---|
Authors: | Hwang, Jinsoo ; Kim, Samuel Seongseop ; Hyun, Sunghyup Sean |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 33.2013, p. 64-75
|
Subject: | Tourismusberufe | Tourism employees | Verkaufsverhalten | Sales behaviour | Kundenzufriedenheit | Customer satisfaction | Ehe | Marriage | Bildungsniveau | Educational achievement |
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