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~subject:"IT management"
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Maximizing management performance and quality with service analytics
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ECONIS (ZBW)
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Capacity planning and management of IT incident management services based on queuing models
Li, Ta-Hsin
;
Lee, Juhnyoung
- In:
Maximizing management performance and quality with …
,
(pp. 1-32)
.
2015
Persistent link: https://www.econbiz.de/10011407886
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2
Improving application management services through ticket data clustering
Li, Ying
- In:
Maximizing management performance and quality with …
,
(pp. 119-147)
.
2015
Persistent link: https://www.econbiz.de/10011407895
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3
Service delivery resource management using a socially enhanced resource model
Liu, Rong
;
Agarwal, Shivali
;
Sindhgatta, Renuka R.
; …
- In:
Maximizing management performance and quality with …
,
(pp. 148-177)
.
2015
Persistent link: https://www.econbiz.de/10011407900
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4
Using machine learning and probabilistic frameworks to enhance incident and problem management : automated ticket classification and structuring
Sailer, Anca
;
Mahindru, Ruchi
;
Song, Yang
;
Wei, Xing
- In:
Maximizing management performance and quality with …
,
(pp. 259-298)
.
2015
Persistent link: https://www.econbiz.de/10011408802
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