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~language:"eng"
~subject:"Konsumentenverhalten"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliography included"
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Search: "Dienstleistungsqualität"
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Konsumentenverhalten
Dienstleistungsqualität
631
Service quality
631
Customer satisfaction
110
Kundenzufriedenheit
110
Beziehungsmarketing
95
Relationship marketing
95
Consumer behaviour
87
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79
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78
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63
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38
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36
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36
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28
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28
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28
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27
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26
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2
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Nuttawut Rojniruttikul
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1
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Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
5
Building consumer-brand relationship in luxury brand management
2
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
Digital Transformation for Fashion and Luxury Brands : Theory and Practice
2
Enhancing knowledge development in marketing ; Vol. 21
2
Handbook of research on customer engagement
2
Marketing in the new global order : challenges and opportunities
2
Recent developments in Vietnamese business and finance
2
Strategies and tools for managing connected consumers
2
Three essays on success factors of digital and non-digital services
2
2007 Business & Economics Society International Conference ; Vol. 1
1
A Research Agenda for Service Marketing
1
Achieving Business Competitiveness in a Digital Environment : Opportunities in E-commerce and Online Marketing
1
Achieving competitive advantage through quality management
1
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
1
Advances in applied economics, business and development
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
Alternative market research methods : market sensing
1
Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
1
Applied economics, business and development
1
Artificial intelligence and digital diversity inclusiveness in corporate restructuring
1
Aviation systems : management of the integrated aviation value chain
1
Big data analytics in operations and supply chain management
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Brand management ; Vol. 2
1
Business and management issues in the global and digital era : Indonesian perspectives
1
Business infrastructure for sustainability in developing economies
1
Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
1
Cases on managing e-services
1
Contemporary issues in digital marketing
1
Contemporary research in e-marketing ; 1
1
Data mining and informatics
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
Digital Transformation of the Financial Industry : Approaches and Applications
1
Digital influence on consumer habits : marketing challenges and opportunities
1
Digital transformation and new approaches in trade, economics, finance and banking
1
E-commerce trends for organizational advancement : new applications and methods
1
E-manufacturing and E-service strategies in contemporary organizations
1
Emerging issues in economics of development, business and finance
1
Global cases on hospitality industry
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ECONIS (ZBW)
87
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Augmented Reality (AR) in retailing : customers' experience in luxury fashion
Mekonnen, Aster
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 91-106)
.
2024
Persistent link: https://www.econbiz.de/10014529066
Saved in:
3
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
4
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
5
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
Saved in:
6
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
Saved in:
7
Optimizing customer service with chatbots
Şimşek, Ahmet Bahadır
- In:
Intelligent optimization techniques for business analytics
,
(pp. 236-254)
.
2024
Persistent link: https://www.econbiz.de/10014578627
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8
Franchise vs. independent retail and service stores : customer perceptions
Le Bot, Corentin
;
Perrigot, Rozenn
;
Cliquet, Gérard
- In:
Networks in International Business : Managing …
,
(pp. 171-200)
.
2023
Persistent link: https://www.econbiz.de/10013539428
Saved in:
9
Customers' intention in terms of using mobile banking services in Serbia
Šabotić, Zenaida
;
Vehapi, Semir
;
Lekpek, Ahmedin
- In:
Digital Transformation of the Financial Industry : …
,
(pp. 151-169)
.
2023
Persistent link: https://www.econbiz.de/10013549146
Saved in:
10
Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
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