C. Misra, Subhas; Chatterjee, Jayanta - In: International Journal of Quality & Reliability Management 31 (2014) 7, pp. 764-787
-based e-government setting with the traditional conceptualizations of e-government service environments. …Purpose – The purpose of this paper is to acknowledge the potential complexities in conventional notions of e-government … service environments, which have earlier been conceptualized as a two party interaction system where the government is the …