Conceptualizing e-government service quality under credence based settings : a case of e-counseling in India
Year of publication: |
2014
|
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Authors: | Amritesh ; Misra, Subhas C. ; Chatterjee, Jayanta |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 31.2014, 7, p. 764-787
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Subject: | Service quality | e-Government | Credence based service setting | e-Government service quality | Dienstleistungsqualität | E-Government | E-government | Indien | India | Qualitätsmanagement | Quality management | Öffentliche Dienstleistung | Public services | Kundenzufriedenheit | Customer satisfaction |
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