//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"und"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Smith, Amy K."
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerde
1
Kundendienst
1
Servicepolitik
1
Verbraucherzufriedenheit
1
Type of publication
All
Article
6
Book / Working Paper
1
Language
All
Undetermined
English
4
Author
All
Smith, Amy K.
7
Bolton, Ruth N.
3
Brady, Michael K.
2
Patterson, Paul G.
2
Wagner, Janet
2
Kim, Young K.
1
McColl-Kennedy, Janet R.
1
Mccoll-Kennedy, Janet R.
1
Rangaswamy, Arvind
1
Shankar, Venkatesh
1
more ...
less ...
Published in...
All
Journal of retailing
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
Report / Marketing Science Institute
1
Source
All
OLC EcoSci
6
USB Cologne (EcoSocSci)
1
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer Rage Episodes: Emotions, Expressions and Behaviors
Mccoll-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222
Persistent link: https://www.econbiz.de/10008259742
Saved in:
2
Customer Rage Episodes: Emotions, Expressions and Behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-238
Persistent link: https://www.econbiz.de/10008889572
Saved in:
3
Providing a critical service today for tomorrow's consumers: A relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232
Persistent link: https://www.econbiz.de/10007599015
Saved in:
4
Customer satisfaction and loyalty in online and offline environments
Shankar, Venkatesh
;
Smith, Amy K.
;
Rangaswamy, Arvind
- In:
International journal of research in marketing : IJRM ; …
20
(
2003
)
2
,
pp. 153-176
Persistent link: https://www.econbiz.de/10006169989
Saved in:
5
The Effect of Customers' Emotional Responses to Service Failures on Their Recovery Effort Evaluations and Satisfaction Judgments
Smith, Amy K.
;
Bolton, Ruth N.
- In:
Journal of the Academy of Marketing Science
30
(
2002
)
1
,
pp. 5-23
Persistent link: https://www.econbiz.de/10006151786
Saved in:
6
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
Smith, Amy K.
;
Bolton, Ruth N.
;
Wagner, Janet
- In:
Journal of marketing research : JMR
36
(
1999
)
3
,
pp. 356-372
Persistent link: https://www.econbiz.de/10006665768
Saved in:
7
A model of customer satisfaction with service encounters involving failure and recovery
Smith, Amy K.
;
Bolton, Ruth N.
;
Wagner, Janet
-
1998
Persistent link: https://www.econbiz.de/10004020130
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->