Lin, Fu-Ren; Hsieh, Pei-Shan - In: Service Science 3 (2011) 2, pp. 141-157
, the NSD process is delivered through service value net, and can often be carried out by multiple companies. Therefore … literature review and trend analysis. This study divides the NSD process into five stages: service identification, service value … service providers and customers to incorporate their detailed requirements and integrate service value into future development …