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~person:"Aarikka-Stenroos, Leena"
~person:"McColl-Kennedy, Janet R."
~subject:"Services"
~type_genre:"Aufsatz in Zeitschrift"
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Services
Beziehungsmarketing
3
Dienstleistung
3
Dienstleistungsmarketing
3
Relationship marketing
3
Services marketing
3
Betriebliche Wertschöpfung
2
Co-creation
2
Customer integration
2
Customer satisfaction
2
Dienstleistungsqualität
2
Dienstleistungssektor
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Kundenintegration
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Kundenzufriedenheit
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Service experience
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Service industry
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Service quality
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Value creation
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Consumer behaviour
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Customer experience
1
Customer service
1
Dienstleistungsmanagement
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Konsumentenverhalten
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Kundenservice
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Marketing theory
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Marketingtheorie
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Practices
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Service co-creation
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Service ecosystem
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Service logic
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Service management
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Service-Dominant Logic
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Service-dominant logic
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Value
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customer experience
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customer proactivity
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frontline service employees
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machine learning
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service operations
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service research priorities
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Aufsatz in Zeitschrift
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Aarikka-Stenroos, Leena
McColl-Kennedy, Janet R.
Grönroos, Christian
3
Huang, Ming-Hui
3
Vargo, Stephen L.
3
Akaka, Melissa Archpru
2
Dev, Chekitan S.
2
Furrer, Olivier
2
Gustafsson, Anders
2
Helkkula, Anu
2
Jaakkola, Elina
2
Lusch, Robert F.
2
Agyei, Paul Mensah
1
Alexander Joseph Ibnu Wibowo
1
Ang, Chinhui
1
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1
Barbosa, Belem
1
Barile, Sergio
1
Baron, Steve
1
Barrios, Andrés
1
Bebko, Charlene
1
Benoit, Sabine
1
Bergh, Dennis G. von
1
Bernacchi, Michael
1
Berry, Leonard L.
1
Bhanja, Nivedita
1
Biggemann, Sergio
1
Blazevic, Vera
1
Blut, Markus
1
Boukis, Achilleas
1
Bradlow, Eric T.
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Brozovic, Danilo
1
Bruhn, Manfred
1
Budi Suharjo
1
Calabrese, Armando
1
Camacho, Sonia
1
Cardinali, Silvio
1
Chandler, Jennifer D.
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Chen, Chun Liang
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Chen, Ja-Shen
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Journal of service management
2
Journal of service research
1
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ECONIS (ZBW)
3
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Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
3
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
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