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~person:"Abou Hamad, Jennifer"
~person:"Borchardt, Miriam"
~person:"Béal, Mathieu"
~subject:"Profitability"
~subject:"Supplier relationship management"
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Profitability
Supplier relationship management
Customer service
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Beschwerdemanagement
2
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Abou Hamad, Jennifer
Borchardt, Miriam
Béal, Mathieu
Helmke, Stefan
7
Dangelmaier, Wilhelm
4
Grunwald, Guido
3
Limbeck, Martin
3
Muther, Andreas
3
Uebel, Matthias
3
Azzam, Mireille
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Beyrouthy, Ghassan
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Business process management journal
1
Inventi impact: retailing & consumer services
1
Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
2
Benefits of customer service in time of declining sales : the case of a Lebanese pharmaceutical company
Abou Hamad, Jennifer
;
Beyrouthy, Ghassan
;
Azzam, Mireille
- In:
Inventi impact: retailing & consumer services
(
2018
)
3
,
pp. 164-177
Persistent link: https://www.econbiz.de/10012130286
Saved in:
3
Service recovery: a method for assessing performance
Battaglia, Daniel
;
Borchardt, Miriam
;
Sellitto, Afonso
; …
- In:
Business process management journal
18
(
2012
)
6
,
pp. 949-963
Persistent link: https://www.econbiz.de/10009684773
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