Benefits of customer service in time of declining sales : the case of a Lebanese pharmaceutical company
Year of publication: |
2018
|
---|---|
Authors: | Abou Hamad, Jennifer ; Beyrouthy, Ghassan ; Azzam, Mireille |
Published in: |
Inventi impact: retailing & consumer services. - Bhopal : Inventi Journals, ISSN 2249-099X, ZDB-ID 2821954-5. - 2018, 3, p. 164-177
|
Subject: | Customer satisfaction | Lebanese pharmaceutical companies | Customer service | Profitability | Pharmaindustrie | Pharmaceutical industry | Kundenservice | Kundenzufriedenheit | Libanon | Lebanon | Beziehungsmarketing | Relationship marketing |
-
Hamad, Jennifer Abou, (2018)
-
Dittmar, Matthias, (2000)
-
The effects of relationship length on customer profitability after a service recovery
BĂ©al, Mathieu, (2019)
- More ...
-
Hamad, Jennifer Abou, (2018)
-
ISO2600 CSR practices in the casual dining industry : a comparative case study in Lebanon
Thoumy, Mira, (2021)
-
The role of digital media in the recruitment process in the Middle East
Abou Hamad, Jennifer, (2020)
- More ...