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~person:"Abouee-Mehrizi, Hossein"
~person:"Mariani, Marcello M."
~person:"Mattila, Anna S."
~subject:"Hospitality"
~subject:"Service quality"
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Hospitality
Service quality
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23
Hospitality industry
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5
Dienstleistungsqualität
5
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Abouee-Mehrizi, Hossein
Mariani, Marcello M.
Mattila, Anna S.
Köseoglu, Mehmet Ali
10
Kallmünzer, Andreas
4
Madera, Juan M.
4
Okumus, Fevzi
4
Sigala, Marianna
4
Baum, Tom
3
Buhalis, Dimitrios
3
Butcher, Ken
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Cobanoglu, Cihan
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Miao, Li
3
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3
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3
Verma, Rohit
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Arasli, Hüseyin
2
Ariffin, Ahmad Azmi M.
2
Bernstein, Shai
2
Bhat, Dada Ab Rouf
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Cai, Liping A.
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Chun Meng Tang
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International journal of contemporary hospitality management
3
International journal of hospitality management
2
Health care management science
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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1
A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management research
Mariani, Marcello M.
;
Wirtz, Jochen
- In:
International journal of contemporary hospitality management
35
(
2023
)
8
,
pp. 2929-2943
Persistent link: https://www.econbiz.de/10014314892
Saved in:
2
Big data and analytics in hospitality and tourism : a systematic literature review
Mariani, Marcello M.
;
Baggio, Rodolfo
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 231-278
Persistent link: https://www.econbiz.de/10012798191
Saved in:
3
The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.
;
Borghi, Matteo
;
Kazakov, Sergey
- In:
International journal of hospitality management
78
(
2019
),
pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
Saved in:
4
Can hospitals compete on quality?
Sadat, Somayeh
;
Abouee-Mehrizi, Hossein
;
Carter, Michael W.
- In:
Health care management science
18
(
2015
)
3
,
pp. 376-388
Persistent link: https://www.econbiz.de/10011341693
Saved in:
5
The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan
;
Mattila, Anna S.
;
Hou, Yuansi
- In:
International journal of hospitality management
32
(
2013
),
pp. 113-120
Persistent link: https://www.econbiz.de/10009717661
Saved in:
6
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
7
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
Saved in:
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