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~person:"Abras, Ana"
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Get them while they are young : social media and customer service at
retail
banks
Abras, Ana
;
Mattos, Guilherme G. C.
- In:
Journal of financial services research
59
(
2021
)
1/2
,
pp. 97-113
Persistent link: https://www.econbiz.de/10012488468
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