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~person:"Adjei, Mavis T."
~person:"Bradley, Graham L."
~subject:"Complaint management"
~subject:"Online-Handel"
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Complaint management
Online-Handel
Social Web
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Social web
8
Consumer behaviour
6
Konsumentenverhalten
6
Online retailing
6
Internet marketing
5
Online-Marketing
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Online reviews
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Amazon.com Inc.
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Brand
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Customer online reviews
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E-WOM
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Adjei, Mavis T.
Bradley, Graham L.
Law, Chun Hung Roberts
12
Hajli, Nick
8
Dwivedi, Yogesh Kumar
6
Liang, Sai
6
Turban, Efraim
6
Akram, Umair
5
Heinemann, Gerrit
5
Holland, Heinrich
5
Istanbulluoglu, Doga
5
Tan, Yong
5
Ye, Qiang
5
Agnihotri, Durgesh
4
Benbasat, Izak
4
Dennis, Alan
4
Emrich, Oliver
4
Grégoire, Yany
4
Kulshreshtha, Kushagra
4
Kumar, Vikas
4
Lin, Zhangxi
4
Liu, Xianwei
4
Martinez, Luis F.
4
Pavlou, Paul A.
4
Scarsini, Marco
4
Tripathi, Vikas
4
Viswanathan, Siva
4
Abed, Salma S.
3
Aggarwal, Rohit
3
Aslam, Wajeeha
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Ba, Sulin
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Chen, Ying-Ju
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Cheng, Xusen
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Dennis, Charles
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Dolen, Willemijn M. van
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Duan, Wenjing
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Duch-Brown, Néstor
3
Ertz, Myriam
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International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing theory and practice
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of the Academy of Marketing Science
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
6
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1
Enhancing consumer online reviews : the role of moral identity
Adjei, Mavis T.
;
Zhang, Nan
;
Bagherzadeh, Ramin
; …
- In:
Journal of research in interactive marketing : …
17
(
2023
)
1
,
pp. 110-125
Persistent link: https://www.econbiz.de/10013536283
Saved in:
2
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
3
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
4
The collateral damage of C2C communications on social networking sites : the moderating role of firm responsiveness and perceived fairness
Adjei, Mavis T.
;
Nowlin, Edward L.
;
Ang, Tyson
- In:
Journal of marketing theory and practice
24
(
2016
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10011489607
Saved in:
5
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
6
The influence of C2C communications in online brand communities on customer purchase behavior
Adjei, Mavis T.
;
Noble, Stephanie M.
;
Noble, Charles H.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 634-653
Persistent link: https://www.econbiz.de/10008747764
Saved in:
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