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~person:"Aflaki, Sam"
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Beziehungsmarketing
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Dienstleistungsqualität
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customer satisfaction
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lifetime value optimization
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Aflaki, Sam
Bruhn, Manfred
126
Homburg, Christian
114
Kumar, V.
82
Verhoef, Peter C.
57
Huber, Frank
56
Han, Heesup
53
Bauer, Hans H.
52
Hollebeek, Linda D.
50
Smith, Alan D.
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Stauss, Bernd
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Herrmann, Andreas
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Piller, Frank T.
47
Krafft, Manfred
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Palmatier, Robert W.
41
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39
Gil Saura, Irene
37
Mattila, Anna S.
37
Wilde, Klaus D.
35
Stock-Homburg, Ruth
34
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33
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33
Van den Poel, Dirk
33
Helmke, Stefan
32
Reichwald, Ralf
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Töpfer, Armin
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Grönroos, Christian
31
Hadwich, Karsten
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Mittal, Vikas
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Neslin, Scott A.
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Thaichon, Park
31
Prentice, Catherine
30
Schüller, Anne M.
30
Svensson, Göran
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Belz, Christian
29
Loureiro, Sandra Maria Correia
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Reinartz, Werner J.
29
Sheth, Jagdish N.
29
Evanschitzky, Heiner
28
Günter, Bernd
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Faculty & research / Insead : working paper series
4
Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
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Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
-
2013
-
Rev. vers. of 2012/42/DS
Persistent link: https://www.econbiz.de/10009785999
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2
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
-
2012
-
2. rev. vers. of 2011/80/DS
Persistent link: https://www.econbiz.de/10009625502
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3
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
-
2011
-
Rev. vers. of 2010/32/DS
Persistent link: https://www.econbiz.de/10009357252
Saved in:
4
Managing satisfaction in relationships over time
Aflaki, Sam
;
Popescu, Ioana
-
2010
Persistent link: https://www.econbiz.de/10008807683
Saved in:
5
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
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