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~person:"Agrawal, Vivek"
~subject:"E-commerce"
~subject:"Relationship marketing"
~type:"article"
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E-commerce
Relationship marketing
Bank
3
Dienstleistungsqualität
3
Electronic Banking
3
Electronic Commerce
3
Electronic banking
3
India
3
Indien
3
Service quality
3
e-service quality
2
AHP
1
AHP approach
1
AHP-Verfahren
1
Banks
1
Bewertung
1
Customer satisfaction
1
DEMATEL
1
Erfolgsfaktor
1
Evaluation
1
Factor analysis
1
Faktorenanalyse
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ISM
1
Kundenzufriedenheit
1
MICMAC analysis
1
Quality management
1
Qualitätsmanagement
1
Success factor
1
TOPSIS
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bank
1
banks
1
confirmatory factor analysis
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customer satisfaction
1
e-SQ
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e-Service quality
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exploratory factor analysis
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interpretive structural modelling
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Agrawal, Vivek
Brun, Isabelle
4
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4
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Rajaobelina, Lova
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3
Berraies, Sarra
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Electronic commerce research
1
International journal of business information systems : IJBIS
1
International journal of services and operations management
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ECONIS (ZBW)
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A combined AHP-TOPSIS-DEMATEL approach for evaluating success factors of e-service quality : an experience from Indian banking industry
Agrawal, Vivek
;
Seth, Nitin
;
Dixit, Jitendra Kumar
- In:
Electronic commerce research
22
(
2022
)
3
,
pp. 715-747
Persistent link: https://www.econbiz.de/10013431204
Saved in:
2
Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek
;
Seth, Nitin
;
Seth, Dinesh
;
Tripathi, Vikas
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
Saved in:
3
Exploring key dimensions of e-service quality : a case of Indian banking industry
Agrawal, Vivek
;
Tripathi, Vikas
;
Agrawal, Anand Mohan
- In:
International journal of services and operations management
29
(
2018
)
2
,
pp. 252-272
Persistent link: https://www.econbiz.de/10011849920
Saved in:
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