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~person:"Ahmad, Bilal"
~person:"Ali, Noor Azman Bin"
~person:"Chen, Shu-Ching"
~person:"Ehrenberg, Andrew S. C."
~person:"Keiningham, Timothy"
~subject:"Bank"
~subject:"Beziehungsmarketing"
~subject:"Markenartikel"
~subject:"Theorie"
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Search: subject:"Kundentreue"
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Customer retention
7
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7
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5
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Ahmad, Bilal
Ali, Noor Azman Bin
Chen, Shu-Ching
Ehrenberg, Andrew S. C.
Keiningham, Timothy
Ozuem, Wilson
4
Prentice, Catherine
4
Fuchs, Gerhard
3
Palmatier, Robert W.
3
Ramaseshan, B.
3
Rodríguez del Bosque, Ignacio A.
3
Schüller, Anne M.
3
Wong, IpKin Anthony
3
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2
Aksoy, Lerzan
2
Allen, Cyrus
2
Anber Abraheem Shlash Mohammad
2
Bauer, Hans H.
2
Bowen, Gordon
2
Buoye, Alexander
2
Chang, Chun-Ming
2
Chen McCain, Shiang-Lih
2
Confente, Ilenia
2
Conze, Oliver
2
Cossío-Silva, Francisco-José
2
Coussement, Kristof
2
Dew, Robert
2
Faßnacht, Martin
2
Fröhling, Renée
2
Giloth, Mathias
2
Glöckner, Andreas
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2
Gummersbach, Jörg Michael
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Han, Heesup
2
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2
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2
Iacobucci, Dawn
2
Ieva, Marco
2
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2
Islam, Tahir
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Journal of retailing and consumer services
2
Australasian marketing journal
1
International journal of business innovation and research : IJBIR
1
Journal of business research : JBR
1
Journal of strategic marketing
1
Making a difference through marketing : a quest for diverse perspectives
1
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ECONIS (ZBW)
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1
Validating a multidimensional perspective of relationship marketing on brand attachment, customer loyalty and purchase intentions : a serial mediation model
Ahmad, Bilal
;
Akbar, Muhammad Imad Ud Din
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 669-692
Persistent link: https://www.econbiz.de/10014304946
Saved in:
2
The mediating role of technology innovation in the relationship between customer relationship management and customer loyalty, a case of Kuwaiti banking industry
Aldaihani, Faraj Mazyed Faraj
;
Ali, Noor Azman Bin
- In:
International journal of business innovation and …
30
(
2023
)
2
,
pp. 218-239
Persistent link: https://www.econbiz.de/10014293963
Saved in:
3
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
4
Customer experience of value in the service encounter
Chen, Shu-Ching
- In:
Making a difference through marketing : a quest for …
,
(pp. 143-155)
.
2016
Persistent link: https://www.econbiz.de/10011531388
Saved in:
5
The relative contribution of love and trust towards customer loyalty
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
Australasian marketing journal
23
(
2015
)
1
,
pp. 13-18
Persistent link: https://www.econbiz.de/10011284767
Saved in:
6
Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2464-2476
Persistent link: https://www.econbiz.de/10011399506
Saved in:
7
Customer value and customer loyalty : is competition a missing link?
Chen, Shu-Ching
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 107-116
Persistent link: https://www.econbiz.de/10010468491
Saved in:
8
Repeat-buying : facts, theory and application
Ehrenberg, Andrew S. C.
-
1988
-
New ed., rev
Persistent link: https://www.econbiz.de/10000742559
Saved in:
9
Repeat buying : facts, theory and applications
Ehrenberg, Andrew S. C.
-
1988
-
new ed.
Persistent link: https://www.econbiz.de/10004065057
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