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~person:"Akbar, Muhammad Imad Ud Din"
~person:"Sunder M., Vijaya"
~subject:"Beschwerdemanagement"
~subject:"Konsumentenpräferenzen"
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Beschwerdemanagement
Konsumentenpräferenzen
B-to-B-Marketing
2
Business-to-business marketing
2
Complaint management
2
Customer satisfaction
2
Dienstleistungsqualität
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Aggressive sales management
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B2B
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Business ethics
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Deep acting
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Ethical leadership
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Kundenservice
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Leadership
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Lieferantenmanagement
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Morphological Analysis
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Multilevel analysis
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Personalführung
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Salespeople
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Service Failure
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Service Recovery
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Supplier relationship management
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Surface acting
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Akbar, Muhammad Imad Ud Din
Sunder M., Vijaya
Ahmad, Bilal
2
Akhtar, Nadeem
2
Zeiler, Bettina
2
Baliga, Ashwin J.
1
Blut, Markus
1
Brock, Christian
1
Campbell, Colin L.
1
Chawla, Vaibhav
1
Chen, Steven
1
Döscher, Kristian
1
Evanschitzky, Heiner
1
Ferraro, Carla
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Ganesh, L. S.
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Kraus, Florian
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LaForge, Raymond W.
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Laschet, Fabio-Yannick
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Liu, Da
1
Patry, Karine
1
Plangger, Kirk
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Sands, Sean
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Schmitt, Ann Kristin
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Shih, Eric
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Sivakumaran, Bharadhwaj
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Vachon, Stephan
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Varghese, Thomas
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Venkatesh, Alladi
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Waheed, Abdul
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Xu, Kefeng
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Yan, Dong
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Asia Pacific journal of marketing and logistics
1
Journal of business research : JBR
1
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ECONIS (ZBW)
2
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Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Akbar, Muhammad …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
Saved in:
2
Service failure and recovery in B2B markets : a morphological analysis
Baliga, Ashwin J.
;
Chawla, Vaibhav
;
Sunder M., Vijaya
; …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 763-781
Persistent link: https://www.econbiz.de/10012545044
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