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~person:"Akroush, Mamoun N."
~person:"Roy, Sanjit"
~person:"Sreejesh, S."
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer satisfaction
33
Kundenzufriedenheit
33
Service quality
28
Beziehungsmarketing
18
Relationship marketing
18
Consumer behaviour
16
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Akroush, Mamoun N.
Roy, Sanjit
Sreejesh, S.
Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
14
Shahin, Arash
14
McColl-Kennedy, Janet R.
13
Söderlund, Magnus
13
Bilgihan, Anil
12
Grégoire, Yany
11
Gustafsson, Anders
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Karatepe, Osman M.
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
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10
Su, LuJun
10
Ashill, Nicholas J.
9
Edvardsson, Bo
9
Gong, Taeshik
9
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9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Kim, Woo Gon
9
Qin, Hong
9
Ramseook-Munhurrun, Prabha
9
Torres, Edwin N.
9
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International journal of services, economics and management
3
Journal of strategic marketing
3
International journal of hospitality management
2
International journal of services and operations management
2
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Tourism review : the official journal of the AIEST
2
Asia-Pacific journal of business administration
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of electronic business
1
International journal of quality & reliability management
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Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of hospitality marketing & management
1
Marketing intelligence & planning
1
Services marketing cases in emerging markets : an asian perspective
1
Technological forecasting & social change : an international journal
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ECONIS (ZBW)
28
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
3
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
4
Drivers of e-loyalty in e-recruitment : the role of e-service quality, e-satisfaction, and e-trust in Jordan, an emerging market
Akroush, Mamoun N.
;
Zuriekat, Majey I.
;
Mahadin, Bushra K.
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
2
,
pp. 17-33
Persistent link: https://www.econbiz.de/10012519974
Saved in:
5
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
6
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
7
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
8
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
9
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
10
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
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