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~person:"Aksoy, Lerzan"
~person:"Matzler, Kurt"
~person:"Prentice, Catherine"
~subject:"Customer retention"
~subject:"Kundenservice"
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Customer retention
Kundenservice
Beziehungsmarketing
85
Relationship marketing
85
Customer satisfaction
39
Kundenzufriedenheit
39
Consumer behaviour
37
Konsumentenverhalten
37
Dienstleistungsqualität
26
Service quality
26
Gambling
14
Glücksspiel
14
Theorie
14
Theory
14
Customer value
10
Kundenwert
10
Customer engagement
9
Customer integration
9
Customer loyalty
9
Kundenintegration
9
Brand image
7
Brand management
7
Customer service
7
Kundenbindung
7
Markenführung
7
Markenimage
7
Management
6
Southeast Asia
6
Südostasien
6
Austria
5
Deutschland
5
Germany
5
Loyalty
5
Satisfaction
5
Share of wallet
5
Österreich
5
Customer experience
4
Dienstleistungssektor
4
Kundenmanagement
4
Kundenorientierung
4
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English
10
German
4
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Aksoy, Lerzan
Matzler, Kurt
Prentice, Catherine
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Ozuem, Wilson
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Bruhn, Manfred
5
Collier, Joel E.
5
Larivière, Bart
5
Lucas, Robert W.
5
Baker, Melissa A.
4
Coussement, Kristof
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Fu, Xiaoxiao
4
Georgiev, Marin
4
Gremler, Dwayne D.
4
Hammerschmidt, Maik
4
Han, Heesup
4
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Mattila, Anna S.
4
Piccoli, Gabriele
4
Ramaseshan, B.
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Ambika, Anupama
3
Angerer, Thomas
3
Bauer, Hans H.
3
Bayón, Tomás
3
Bell, Chip R.
3
Bitner, Mary Jo
3
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Journal of retailing and consumer services
5
Journal of business research : JBR
3
Journal of service management
1
Springer eBook Collection / Business and Economics
1
SpringerLink / Bücher
1
The journal of services marketing
1
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ECONIS (ZBW)
14
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1
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
2
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
3
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
4
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
5
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
6
Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2464-2476
Persistent link: https://www.econbiz.de/10011399506
Saved in:
7
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
8
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
9
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
10
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
Saved in:
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