//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Aksoy, Lerzan"
~person:"Matzler, Kurt"
~person:"Prentice, Catherine"
~subject:"Customer retention"
~subject:"Loyalty"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenmanagement"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer retention
Loyalty
Beziehungsmarketing
85
Relationship marketing
85
Customer satisfaction
39
Kundenzufriedenheit
39
Consumer behaviour
37
Konsumentenverhalten
37
Dienstleistungsqualität
26
Service quality
26
Gambling
14
Glücksspiel
14
Theorie
14
Theory
14
Customer value
10
Kundenwert
10
Customer engagement
9
Customer integration
9
Customer loyalty
9
Kundenintegration
9
Brand image
7
Brand management
7
Customer service
7
Kundenbindung
7
Kundenservice
7
Markenführung
7
Markenimage
7
Management
6
Southeast Asia
6
Südostasien
6
Austria
5
Deutschland
5
Germany
5
Satisfaction
5
Share of wallet
5
Österreich
5
Customer experience
4
Dienstleistungssektor
4
Kundenmanagement
4
Kundenorientierung
4
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Author
All
Aksoy, Lerzan
Matzler, Kurt
Prentice, Catherine
Han, Heesup
10
Pérez, Andrea
6
Rodríguez del Bosque, Ignacio A.
5
Wong, IpKin Anthony
5
Buoye, Alexander
4
Foroudi, Pantea
4
Gil Saura, Irene
4
Gupta, Suraksha
4
Keiningham, Timothy
4
Makanyeza, Charles
4
Ozuem, Wilson
4
Tanford, Sarah
4
Wymer, Walter
4
Ahn, Jiseon
3
Baloglu, Seyhmus
3
Bang, Nguyen
3
Casidy, Riza
3
Chahal, Hardeep
3
Chen, Shu-Ching
3
Cho, Yoon C.
3
Coussement, Kristof
3
Cuesta-Valiño, Pedro
3
Frasquet Deltoro, Marta
3
Ieva, Marco
3
Kato, Takumi
3
Kim, Wansoo
3
Levy, Shalom
3
Lombart, Cindy
3
Louis, Didier
3
Matos, Celso Augusto de
3
Melero-Polo, Iguácel
3
Melewar, T. C.
3
Molinillo, Sebastian
3
Mollá Descals, Alejandro
3
Palmatier, Robert W.
3
Prybutok, Victor R.
3
Ramaseshan, B.
3
Ruiz-Molina, María-Eugenia
3
more ...
less ...
Published in...
All
Journal of retailing and consumer services
4
Journal of business research : JBR
3
Journal of service management
2
International journal of hospitality management
1
The journal of services marketing
1
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
2
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
3
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
4
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
5
Insights into Vodka consumer attitude and purchasing behaviors
Prentice, Catherine
;
Handsjuk, Nikolai
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 7-14
Persistent link: https://www.econbiz.de/10011556583
Saved in:
6
Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2464-2476
Persistent link: https://www.econbiz.de/10011399506
Saved in:
7
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
8
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
9
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
10
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->