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~person:"Aksoy, Lerzan"
~person:"Matzler, Kurt"
~person:"Prentice, Catherine"
~subject:"Customer retention"
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Customer retention
Beziehungsmarketing
83
Relationship marketing
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Customer satisfaction
38
Kundenzufriedenheit
38
Consumer behaviour
37
Konsumentenverhalten
37
Dienstleistungsqualität
26
Service quality
26
Theorie
14
Theory
14
Gambling
13
Glücksspiel
13
Customer engagement
9
Customer integration
9
Customer loyalty
9
Customer value
9
Kundenintegration
9
Kundenwert
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Brand image
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Brand management
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Customer service
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Kundenbindung
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Kundenservice
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Markenführung
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Markenimage
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Management
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Austria
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Germany
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Loyalty
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Satisfaction
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Share of wallet
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Österreich
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Customer experience
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Dienstleistungssektor
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Aksoy, Lerzan
Matzler, Kurt
Prentice, Catherine
Ozuem, Wilson
4
Chen, Shu-Ching
3
Coussement, Kristof
3
Han, Heesup
3
Palmatier, Robert W.
3
Ramaseshan, B.
3
Rodríguez del Bosque, Ignacio A.
3
Wong, IpKin Anthony
3
Akerlof, George A.
2
Allen, Cyrus
2
Anber Abraheem Shlash Mohammad
2
Becker, Roman
2
Bowen, Gordon
2
Buoye, Alexander
2
Chang, Chun-Ming
2
Chen McCain, Shiang-Lih
2
Cossío-Silva, Francisco-José
2
Daschmann, Gregor
2
Dew, Robert
2
Faßnacht, Martin
2
Fröhling, Renée
2
Gao, Lily
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Giloth, Mathias
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Haan, Evert de
2
Hilbert, Andreas
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Hollebeek, Linda D.
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Kreutzer, Ralf T.
2
Kumar, Anil
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Journal of business research : JBR
3
Journal of retailing and consumer services
3
Journal of service management
1
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ECONIS (ZBW)
7
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1
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
2
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
3
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
4
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
5
Casino marketing, problem gamblers or loyal customers?
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2084-2092
Persistent link: https://www.econbiz.de/10011373152
Saved in:
6
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
Saved in:
7
Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2464-2476
Persistent link: https://www.econbiz.de/10011399506
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