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~person:"Al Qudah, Shatha"
~person:"Bauer, Hans H."
~person:"Botha, Johann H."
~subject:"Data-Envelopment-Analyse"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
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Data-Envelopment-Analyse
Service quality
Dienstleistungsqualität
3
IT service provider
3
IT-Dienstleister
3
Customer satisfaction
2
Kundenzufriedenheit
2
Betriebliches Informationssystem
1
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1
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VM's
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business
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cloud computing
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Al Qudah, Shatha
Bauer, Hans H.
Botha, Johann H.
Al-Ghuwairi, Abdel-Rahman
2
Alsarhan, Ayoub
2
Benlian, Alexander
2
Fonstad, Nils O.
2
Hess, Thomas
2
Hui, Pamsy P.
2
Salah, Zaher
2
Silaghi, Gheorghe Cosmin
2
Abdi, Fahimeh
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1
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1
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1
Brodhun, Maximilian
1
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1
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Chatzoglou, Prodromos D.
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International journal of business information systems : IJBIS
1
Management, Prozessgestaltung, Kundenperspektive
1
Praktisches IT-Management : Controlling, Kennzahlensysteme, Konzepte
1
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ECONIS (ZBW)
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Monitoring and modelling service level agreement of multiple virtual machines in cloud computing
Al-Ghuwairi, Abdel-Rahman
;
Salah, Zaher
;
Alsarhan, Ayoub
; …
- In:
International journal of business information systems : …
27
(
2018
)
4
,
pp. 538-553
Persistent link: https://www.econbiz.de/10011856694
Saved in:
2
Serviceeffizienz aus Kundensicht als Erfolgsfaktor von elektronischen Dienstleistungen
Bauer, Hans H.
;
Wetzel, Hauke
;
Lammert, Florenz
; …
-
2011
Persistent link: https://www.econbiz.de/10009230456
Saved in:
3
ITIL contributes to improved customer and user satisfaction
Botha, Johann H.
- In:
Praktisches IT-Management : Controlling, …
,
(pp. 201-220)
.
2006
Persistent link: https://www.econbiz.de/10009244693
Saved in:
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