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~person:"Al-Ababneh, Mukhles M."
~person:"Ashraf, Rohail"
~subject:"Service industry"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsqualität
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Al-Ababneh, Mukhles M.
Ashraf, Rohail
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Enlightening tourism : ET ; a pathmaking journal
1
Psychology & marketing
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ECONIS (ZBW)
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Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
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2
Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.
;
Masadeh, Mousa A.
;
Al-Sabi, Samer M.
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 40-88
Persistent link: https://www.econbiz.de/10012583799
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