//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Al-Ababneh, Mukhles M."
~subject:"Dienstleistungsmanagement"
~subject:"Kundenservice"
~subject:"Service industry"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beschwerdemanagement"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsmanagement
Kundenservice
Service industry
Beschwerdemanagement
1
Complaint management
1
Customer service
1
Dienstleistung
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Employee Empowerment
1
Hotel industry
1
Hotellerie
1
Hotels
1
Innovation
1
Service Innovation
1
Service Recovery
1
Service management
1
Service quality
1
Services
1
more ...
less ...
Online availability
All
Free
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Al-Ababneh, Mukhles M.
Van Vaerenbergh, Yves
9
Stauss, Bernd
8
Mattila, Anna S.
7
Gelbrich, Katja
6
Seidel, Wolfgang
5
Tsarenko, Yelena
5
Edvardsson, Bo
4
Halperin, Basil
4
Ho, Benjamin
4
Larivière, Bart
4
List, John A.
4
MacQuilken, Lisa
4
Muir, Ian
4
Shin, Hyunju
4
Svensson, Göran
4
Baker, Melissa A.
3
Casidy, Riza
3
Grewal, Dhruv
3
Gruber, Thorsten
3
Grégoire, Yany
3
Gäthke, Jana
3
Jang, Soocheong
3
Orsingher, Chiara
3
Roschk, Holger
3
Sharifi, Seyed Shahin
3
Svari, Sander
3
Tronvoll, Bård
3
Vermeir, Iris
3
Voorhees, Clay M.
3
Walsh, Gianfranco
3
Wan, Lisa C.
3
Wang, Kai-yu
3
Xu, Yingzi
3
Abosag, Ibrahim
2
Allen, Alexis M.
2
Anwar, Sohail
2
Azab, Carol
2
Berbel-Pineda, Juan M.
2
Bernt, Dana
2
Bijmolt, Tammo H. A.
2
more ...
less ...
Published in...
All
Enlightening tourism : ET ; a pathmaking journal
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.
;
Masadeh, Mousa A.
;
Al-Sabi, Samer M.
- In:
Enlightening tourism : ET ; a pathmaking journal
11
(
2021
)
1
,
pp. 40-88
Persistent link: https://www.econbiz.de/10012583799
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->