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~person:"Al-Haddad, Shafiq"
~person:"Anaza, Nwamaka A."
~person:"Card, David E."
~person:"Preuss, Lutz"
~subject:"Customer service"
~type_genre:"Aufsatz in Zeitschrift"
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Developing our understanding of patronizing frontline employees
Anaza, Nwamaka A.
;
Rutherford, Brian N.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
4
,
pp. 340-358
Persistent link: https://www.econbiz.de/10009581806
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