Developing our understanding of patronizing frontline employees
Nwamaka A. Anaza; Brian N. Rutherford
| Year of publication: |
2012
|
|---|---|
| Authors: | Anaza, Nwamaka A. ; Rutherford, Brian N. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 22.2012, 4, p. 340-358
|
| Subject: | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Personalmarketing | HR marketing | Arbeitszufriedenheit | Job satisfaction | Bildungseinrichtung | Educational institution | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009581806