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~person:"Al-Romeedy, Bassam Samir"
~person:"Kim, Jong-hyeong"
~subject:"Airline industry"
~subject:"Gastronomie"
~subject:"Service industry"
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Al-Romeedy, Bassam Samir
Kim, Jong-hyeong
Jang, Soocheong
7
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5
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3
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3
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Harun, Ahasan
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International journal of hospitality management
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Customer responses to airline companies' service failure and recovery strategies : the moderating role of service failure habit
Elbaz, Ahmed Mohamed
;
Soliman, Mohammad
;
Al Alawi, Alamir
; …
- In:
Tourism review
78
(
2023
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014235249
Saved in:
2
A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
41
(
2014
),
pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
Saved in:
3
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
4
The effects of situational and personal characteristics on consumer complaint behavior in restaurant services
Kim, Jong-hyeong
;
Chen, Joseph S.
- In:
Journal of travel and tourism marketing
27
(
2010
)
1
,
pp. 96-112
Persistent link: https://www.econbiz.de/10003963341
Saved in:
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