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~person:"Al-nassar, Bilal Ali Yaseen"
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Beziehungsmarketing
2
Customer satisfaction
2
E-commerce
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Electronic Commerce
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Innovation adoption
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Innovationsakzeptanz
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Jordan
2
Jordanien
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Kundenzufriedenheit
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Mobile communications
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Mobilkommunikation
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Relationship marketing
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TAM
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e-CRM performance
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e-customer relationship management
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technology acceptance model
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Confidence
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Consumer behaviour
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Customer service
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Data protection
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Datenschutz
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Dienstleistungsqualität
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EOU
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ESQ
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FIC
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Konsumentenverhalten
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Mobile phone
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Mobiltelefon
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Service quality
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Vertrauen
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customer commitment
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customer loyalty
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customer trust
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e-CRM
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e-service quality
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ease of use
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food industry companies
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Al-nassar, Bilal Ali Yaseen
Al-Tit, Ahmad
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Amin, Muslim
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Elsyah, Riska Dwinda
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Farmania, Aini
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Tran, Van-Dat
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Abu-Shanab, Emad Ahmed
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Alarifi, Areej Abdulrahman
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Alemadi, Abdulla Nasser
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Alnassar, Bilal Ali Yaseen
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Arsalan Najmi
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International journal of electronic customer relationship management : IJECRM
2
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ECONIS (ZBW)
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The impact of e-service quality and ease of use of
e-customer
relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
2
The customer trust and customer commitment of
e-customer
relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
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