//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Albrecht, Arne Keno"
~person:"Arnold, Todd J."
~subject:"Service quality"
~subject:"USA"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kunden-Hotline"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Service quality
USA
Customer service
6
Kundenservice
6
Beziehungsmarketing
4
Relationship marketing
4
Consumer behaviour
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Arbeitsverhalten
2
United States
2
Work behaviour
2
Arbeitskräfte
1
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Betriebsklima
1
Communication
1
Complaint management
1
Coworker relationship quality
1
Criticism
1
Customer satisfaction
1
Customer to customer influence
1
Customer-focused voice
1
Descriptive norm
1
Dienstleistung
1
Emotion
1
Fehler
1
Gesundheitswesen
1
Health care system
1
Healthcare
1
Hospital
1
Identification
1
Information behaviour
1
Informationsverhalten
1
Injunctive norm
1
Job satisfaction
1
Kommunikation
1
Krankenhaus
1
Kritik
1
Kunde
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
4
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Hochschulschrift
1
Thesis
1
Language
All
English
5
Author
All
Albrecht, Arne Keno
Arnold, Todd J.
Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
8
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Sharma, Piyush
6
Shin, Hyunju
6
Söderlund, Magnus
6
Edvardsson, Bo
5
Ellinger, Alexander E.
5
Larivière, Bart
5
Lyu, Yijing
5
Walsh, Gianfranco
5
Wirtz, Jochen
5
Baker, Melissa A.
4
Collier, Joel E.
4
Gruber, Thorsten
4
Haas, Alexander
4
Halperin, Basil
4
Ho, Benjamin
4
Kumar, Anuj
4
List, John A.
4
Lucas, Robert W.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
4
Sirianni, Nancy J.
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
4
Ye, Yijiao
4
Auh, Seigyoung
3
Ba, Sulin
3
more ...
less ...
Institution
All
Friedrich-Schiller-Universität Jena
1
Published in...
All
Journal of business research : JBR
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Psychology & marketing
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
2
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
3
The role of non-interactive other customers' influence in service environments
Albrecht, Arne Keno
-
2017
Persistent link: https://www.econbiz.de/10011667018
Saved in:
4
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
5
Search - an expense or an experience? : exploring the influence of search on product return intentions
Maity, Devdeep
;
Arnold, Todd J.
- In:
Psychology & marketing
30
(
2013
)
7
,
pp. 576-587
Persistent link: https://www.econbiz.de/10009778563
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->