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~person:"Alencar Rodrigues, Luiza Cristina"
~person:"Arnold, Todd J."
~person:"Netessine, Serguei"
~subject:"USA"
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Alencar Rodrigues, Luiza Cristina
Arnold, Todd J.
Netessine, Serguei
Halperin, Basil
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ECONIS (ZBW)
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An information stock model of customer behavior in multichannel customer support services
Netessine, Serguei
;
Jerath, Kinshuk
;
Kumar, Anuj
-
2014
-
Rev. vers. of 2014/06/TOM
Persistent link: https://www.econbiz.de/10010485731
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2
An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
-
2014
-
Rev. vers. of 2012/73/TOM
Persistent link: https://www.econbiz.de/10010387780
Saved in:
3
Control mechanisms and goal orientations : evidence from frontline service employees
Alencar Rodrigues, Luiza Cristina
;
Coelho, Filipe
; …
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 350-371
Persistent link: https://www.econbiz.de/10011309600
Saved in:
4
Search - an expense or an experience? : exploring the influence of search on product return intentions
Maity, Devdeep
;
Arnold, Todd J.
- In:
Psychology & marketing
30
(
2013
)
7
,
pp. 576-587
Persistent link: https://www.econbiz.de/10009778563
Saved in:
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