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~person:"Alencar Rodrigues, Luiza Cristina"
~person:"Arnold, Todd J."
~subject:"USA"
~subject:"Work behaviour"
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Work behaviour
Customer service
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Dienstleistungsqualität
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Consumer behaviour
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Alencar Rodrigues, Luiza Cristina
Arnold, Todd J.
Halperin, Basil
4
Ho, Benjamin
4
Kumar, Anuj
4
List, John A.
4
Lucas, Robert W.
4
Muir, Ian
4
Bordia, Prashant
3
Ellinger, Alexander E.
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Gremler, Dwayne D.
3
Medler-Liraz, Hana
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3
Walsh, Gianfranco
3
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2
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2
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2
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2
Batt, Rosemary
2
Borenstein, Severin
2
Bowen, David E.
2
Chaker, Nawar N.
2
Cheng, Bao
2
Chow, Cheris W. C.
2
Delcourt, Cécile
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Diefendorff, James M.
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Dong, Huijuan
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Elmadağ Baş, Ayşe Banu
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Grossberg, Kenneth Alan
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Houtum, Geert-Jan van
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2
Hur, Won-Moo
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European journal of marketing : EJM
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Psychology & marketing
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ECONIS (ZBW)
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Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
2
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
3
Control mechanisms and goal orientations : evidence from frontline service employees
Alencar Rodrigues, Luiza Cristina
;
Coelho, Filipe
; …
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 350-371
Persistent link: https://www.econbiz.de/10011309600
Saved in:
4
Search - an expense or an experience? : exploring the influence of search on product return intentions
Maity, Devdeep
;
Arnold, Todd J.
- In:
Psychology & marketing
30
(
2013
)
7
,
pp. 576-587
Persistent link: https://www.econbiz.de/10009778563
Saved in:
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