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~person:"Allal, Bouthaina"
~person:"Cudney, Elizabeth A."
~person:"Patterson, Paul G."
~type_genre:"Article in journal"
~type_genre:"Case study"
~type_genre:"Forschungsbericht"
~type_genre:"Reprint"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
25
Service quality
25
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10
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10
Qualitätsmanagement
10
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9
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Allal, Bouthaina
Cudney, Elizabeth A.
Patterson, Paul G.
Han, Heesup
42
Prybutok, Victor R.
39
Mattila, Anna S.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
27
Shahin, Arash
26
Edvardsson, Bo
22
Siciliani, Luigi
21
Sparks, Beverley
21
Knechel, W. Robert
19
Sharma, Piyush
19
Balaji, M. S.
18
Hanushek, Eric Alan
18
Witell, Lars
18
Jang, Soocheong
17
Marimon, Frederic
17
Wong, IpKin Anthony
17
Gil Saura, Irene
16
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Zhang, Min
16
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Park, Jungkun
14
Qu, Hailin
14
Wirtz, Jochen
14
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13
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13
Bruhn, Manfred
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
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Total quality management & business excellence
5
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2
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2
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Asian review of accounting
1
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Australian journal of management
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California management review
1
European journal of marketing : EJM
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Influence of FinTech on management transformation
1
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International journal of six sigma and competitive advantage : IJSSCA
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International small business journal : researching entrepreneurship
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ECONIS (ZBW)
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1
Competitive priorities and engagement : can they be a source of satisfaction? : customer-centered model
Awwad, Abdulkareem Salameh
;
Anouze, Abdel Latef
; …
- In:
International journal of quality & reliability management
41
(
2024
)
5
,
pp. 1337-1355
Persistent link: https://www.econbiz.de/10014520501
Saved in:
2
Client assessments of their audit experiences : the role of experience quality, similarity and client participation
Jomjai Sampet
;
Naruanard Sarapaivanich
;
Erboon Ekasingh
; …
- In:
Asian review of accounting
32
(
2024
)
1
,
pp. 166-186
Persistent link: https://www.econbiz.de/10014486529
Saved in:
3
SME clients evaluation of audit quality : the roles of auditors' communication effectiveness, rapport and social capital
Naruanard Sarapaivanich
;
Erboon Ekasingh
;
Jomjai Sampet
; …
- In:
Journal of accounting in emerging economies : JAEE
14
(
2024
)
2
,
pp. 373-395
Persistent link: https://www.econbiz.de/10014521379
Saved in:
4
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
5
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
6
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
Saved in:
7
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
8
Quality and online banking case study : "we bank" Attijari Bank in Tunisia
Allaya, Aida
;
Allal, Bouthaina
- In:
Influence of FinTech on management transformation
,
(pp. 217-233)
.
2021
Persistent link: https://www.econbiz.de/10012437736
Saved in:
9
Lean business models in healthcare : a systematic review
Ramori, Kristen A.
;
Cudney, Elizabeth A.
;
Elrod, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
Saved in:
10
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
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