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~person:"Allal, Bouthaina"
~person:"Soltani, Ebrahim"
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Dienstleistungsqualität
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Service quality
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Allal, Bouthaina
Soltani, Ebrahim
Han, Heesup
42
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Prybutok, Victor R.
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Influence of FinTech on management transformation
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Quality and online banking case study : "we bank" Attijari Bank in Tunisia
Allaya, Aida
;
Allal, Bouthaina
- In:
Influence of FinTech on management transformation
,
(pp. 217-233)
.
2021
Persistent link: https://www.econbiz.de/10012437736
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2
A learning organization perspective of service quality operations in the IT industry
Soltani, Ebrahim
;
Chau, Vinh Sum
;
Liao, Ying Ying
- In:
Strategic change : SC ; briefings in entrepreneurial finance
21
(
2012
)
5/6
,
pp. 275-284
Persistent link: https://www.econbiz.de/10009625553
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3
Managing service quality: the managers' orientations and their consequences : case study evidence of current practice
Soltani, Ebrahim
;
Liao, Ying Ying
;
Singh, Abhilasha
; …
- In:
Total quality management & business excellence : an …
21
(
2010
)
5/6
,
pp. 673-685
Persistent link: https://www.econbiz.de/10003995859
Saved in:
4
Managerial approaches towards service quality : the case of three service organisations
Soltani, Ebrahim
;
Lai, Pei-Chun
;
Meer, Robert van der
; …
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1397-1412
Persistent link: https://www.econbiz.de/10003802453
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